FAQ-38: Sometimes I notice that Tofutti ice cream products look and taste icy. What does this mean?

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38. Sometimes I notice that Tofutti ice cream products look and taste icy. What does this mean?

The problem you describe, which can occur with any ice cream product, indicates that the product was thawed and then refrozen. This means that there was a problem maintaining the product’s temperature during storage and/or transportation. It is possible that the truck carrying our product to the store or the store itself did not maintain the proper temperature to keep the product frozen. Also, if too much time elapsed between the unloading and movement of the product from the truck to the store, the product could have slightly thawed. Once it starts thawing, the product liquefies and when it refreezes, the liquid portion crystallizes. We suggest you talk to the manager at the store where you purchase our product and tell him/her about the situation. He/she will be able to give you more information regarding the handling procedure of the product.

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