FAQ-39: I bought a Better Than Cream Cheese and the product does not look right and tastes grainy. What happened?

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39. I bought a Better Than Cream Cheese and the product does not look right and tastes grainy. What happened?

This usually means that the Better Than Cream Cheese was frozen and then thawed sometime during shipping and storage. Once it is frozen, it cannot be brought back to its original form. Although you can use regular cream cheese as an ingredient in a product and then freeze that product, you cannot freeze any cream cheese by itself. The same is true of our Better Than Cream Cheese.

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